Refund policy
Terms and Conditions
Eline Engen
Kohavevej 4
5466 Asperup
Phone: +4527770024
VAT: 26739705
Payment
Eline Engen accepts online payments with the following credit cards Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, Maestro, American Express, Paypal, ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Eline Engen uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Delivery and Shipment
The delivery time for your order is 1-7 hverdage.
Eline Engen uses Bring and DAO for shipment of your ordered items.
You can choose to have your shipment sent with delivery to your home address or the nearest package shop.
If you regret your purchase (Right of Withdrawal)
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receives the last item of your order. If the withdrawal period expires on a weekend or public holiday, the deadline is extended to the next business day.
To exercise your right of withdrawal CLICK HERE
You can also contact us directly at: Eline Engen, Kohavevej 4, 5466 Asperup, eline.engen@gmail.com, +4527770024
Your notification must be sent before the withdrawal period expires and must clearly state that you wish to withdraw from the purchase.
Return of goods You must return the goods without undue delay and no later than 14 days after the date on which you notified us of your decision to withdraw. You bear the direct cost of returning the goods.
Refund If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the date on which we receive your returned goods.
Condition of returned goods You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Warranty
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Eline Engen in a reasonable time after the goods have been received. We consider a maximum of 2 months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
Eline Engen covers return costs to a reasonable extent.
When returning, please contact us at:
Eline Engen
Kohavevej 4
Phone: +4527770024
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Eline Engen, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Eline Engen, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Eline Engen have access to the information recorded about you.
The data manager in Eline Engen is: Eline Engen.
We do not store and transmit customer information encrypted.
As registered with Eline Engen, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact eline.engen@gmail.com .
Cookies
On www.elineengen.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at www.elineengen.com,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Eline Engen's website.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay's payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints
Complaints about product can be sent to:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
ec.europa.eu
When complaining you need to denounce our email address, eline.engen@gmail.com, and the site, on which you made your purchase.